Terms & Conditions

Terms & Conditions

Welcome to Benakishop.gr.

The Benaki Museum has created an e-shop service, the Benakishop.gr.

Make sure you have read and understood the following conditions as further navigation to the website of the Benaki Museum e-shop requires you to expressly and irrevocably agree to these.

 

If you disagree with these conditions you should refrain from using this website.

TERMS OF USE

Any reproduction, copying or publication of the content of Benakishop.gr is strictly forbidden without prior written consent of its owner.

PAYMENT METHODS

All payments must be made by debit or credit card

Our cooperation with Alpha Bank, a pioneer in the field of secure online/electronic transactions, guarantees credibility and security of your purchases through our e-shop.
 

Is it safe?

Yes, because:

• Buying products or using the services of our website (www.benakishop.gr) is made in a secure way through Alpha Bank’s special service
• The card verification site/form where you enter your card details is provided by Alpha Bank. Your card details are encrypted and sent to the issuing bank for approval. These details are not released to third parties.
  (not even to the provider of the product you wish to buy)

The technology and systems that are used to guarantee your shopping security include:

• Encryption of your card details (SSL 128)
• Alpha Bank security systems that record and protect access to and data in its systems.

The prices quoted on our e-shop include VAT and are final. Our online shop retains the right to change prices without notification. Customers should always pay the total amount cited on the invoice even if the price has changed by the time the order is delivered.
 

SHIPPING METHODS

Domestic deliveries

The time required for delivery in Greece is ten (10) working days from the date the order is received.

Gold replicas can be delivered after 1 month

Deliveries abroad

Delivery may take as long as 2-3 weeks.

You are notified directly of delivery charges.

Any duties or taxes imposed by customs authorities in countries outside the European Union are
payable by the addressee. The Benaki Museum online shop is not always aware of the amount
of such charges.

In case of any complexity/difficulty completing an order (poor weather conditions, strikes, etc.) we
will contact you to confirm whether or not you want your order delivered.

Policy regarding returns

Our on-line shop gives you the opportunity to return merchandise for any reason, which you are not
obliged to reveal. Changes are not accepted in the Photo Prints category. Products must be returned within 30 working days of delivery of your order. For the return to be accepted the merchandise and its packaging must be complete and intact.

Notification of return of merchandise

If you wish to return objects you have received, you should send an e-mail notifying us of a request to return. You will receive our reply immediately.

Settlement of returns

Return settlement should proceed as follows:

Dispatch of a new object. The new object can be the same as or similar to the previous one, or you can select a different merchandise from our on-line shop.

Means of return

You may return your order by any means you wish.

Cost of return

Delivery cost of returning merchandise is disbursed by our online shop when /Our on-line shop pays the cost of returning merchandise when:

• Delivery has been delayed (unless forced to do so)
• The merchandise has been delivered in a damaged or defective state.

In all other cases, the customer is obliged to pay the cost of return.

PRIVACY POLICY

The Benaki Museum Shop respects the privacy of each and every one of its members, whom it protects through its privacy policy.

COOKIES POLICY

The Benaki Museum e-shop may use cookies in order to recognise its user/visitor of services and of www.benakishop.gr

Cookies are text files that are stored in the hard drive of each user/visitor and do not recognise/withhold information of any other file or folder from one’s personal computer.

They are also used for statistical purposes in order to determine areas/regions to which the website is useful, popular or intended for marketing purposes.