FAQ

Is it safe for me to make purchases from your online shop using my bankcard?

Yes, because:

  • Buying products or services through our e-shop is done in a secure way
    through a special Alpha Bank service.
  • The website on which you enter the particulars of your card is provided
    by Alpha Bank. 
  • The particulars of your card are encrypted and sent to the issuing Bank
    for approval of the transaction. 
  • These particulars are not released to any third party whatsoever
    (not even to the provider of the product/service you are buying).


The technologies and systems that are used to guarantee your shopping security include :

  • Encryption of the particulars of your card (SSL 128)
  • Alpha Bank security systems that record and protect the access to and data in its systems.

Can orders be shipped internationally?

Yes

Deliveries abroad
Delivery may take as long as 2-3 weeks.

I would like to give one of your products as a gift. Should I ask for it to be gift wrapped?
All objects purchased from our on-line shop are gift wrapped and accompanied by an explanatory
description in Greek and English. 

I am interested in buying some things as corporate gifts, but I would like more information.
Please contact us at sales-shop@benaki.gr or at +30-210 3671045 for any further information you
may require.

 

What is your return policy?

Policy regarding returns
Our on-line shop gives you the opportunity to return merchandise for any reason, which you are not obliged to reveal. Products must be returned within 20 working days of delivery of your order. For the return to be accepted:
The merchandise and its packaging must be complete and intact.

Notification of return of merchandise
In the event that you wish to return the objects you have received, you should send an e-mail notifying us of a request to return. You will receive our reply immediately.

Settlement of returns
Settlement for your return will be as follows:
Dispatch of a new object. This new object can be the same as or similar to the previous one, or you can select some other merchandise from our on-line shop.

Means of return
You may return your order by any means you wish.

Cost of return
Our on-line shop pays the cost of returning merchandise when:

  • Delivery has been delayed (apart from cases of force majeure)
  • The merchandise has been delivered in a damaged or defective state.
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Benaki Museum Shop